Our main priority is to provide high-quality services that meet not only industry standards, but also your expectations and pre-agreed parameters. Despite our commitment to delivering every project flawlessly, discrepancies may still occur.

If you have any questions regarding the language service provided by us, please notify us in writing no later than 7 business days after receiving it. Be sure to include specific information about the project and the issue, along with relevant examples.

After receiving your request, our team will consider the case and contact you as soon as possible. If a significant problem with the quality of the language service provided is indeed identified, Transliterra will carry out the correction at its own expense.

Transliterra reserves the right to refuse a free correction of a language service if the client’s dissatisfaction is due to:

• changes to the source text/materials made after the language service has commenced;
• subjective preferences that have not been specified in advance (stylistic, technical, etc.);
• subjective judgment regarding the terminological accuracy of the translation.